Our ride fares are established by our dynamic pricing engine to maximise efficiency and deliver the fares that are most appropriate to time and conditions.
1. How does it work?
As demand increases, usually based on events, road activity, extreme weather conditions and similar disruptive conditions, so does the cab fare in an attempt to encourage more drivers to get on the road and offer their service to passengers.
2. Can the price change once I book?
The price will never change once you’ve booked.
3. Does the price vary depending on the booking channel?
Yes it does. Every booking channel has its associated costs – it costs us more to run an office in than to accept a booking through our app, for instance. This is reflected in the fare that is offered to our passengers. Whenever you can, book through the app to ensure the lowest fare possible.
4. Does the price differ between Book Now and Book Later?
A “Book Later” trip costs marginally more as a driver is specifically deployed for that ride in advance to ensure that the driver is waiting before the pick up time, for you to enjoy the timeliness you expect from your booking.
5. Sometimes I pay much less than the average. Why is that?
This is the happy reverse of point 1 above. When there are more drivers on the road than requests for rides, the fare drops to a more attractive one in an attempt to make the best use of our drivers’ time.