We are very sorry to hear about your experience. Thank you for taking the time to bring this to our attention. We work hard to ensure our customers feel safe throughout their journey with us. Kindly send an email to firstname.lastname@example.org with the following details: contact number, time and date of booking. We will escalate the issue and carry out an internal investigation so as to ensure the appropriate disciplinary action is taken in line with our procedures. We will contact you within 24hours with an update on this case.