Please contact us on +35621383838 so as for us to be able to help you in real time. There could be different factors as to why this happened. Please ensure that you have no missed calls from our driver who could have tried reaching out and waited the allotted time before marking the ride as a no show. In exceptional circumstances incidents such as mistakenly picking up another client which can also occur. If this occurred and the booking was marked as completed and paid by card then you will receive a full refund for your ride when you inform us.